At LUXLUMEY, we stand behind the quality of our clinical skincare. If your order arrives damaged or there is a quality issue, we will make it right with a replacement or a full refund.

Our Guarantee

Because our products are personal care items made to order for hygiene and safety, we do not accept general returns or exchanges once an item has been shipped.

Damaged or Quality Issues

If your product arrives damaged or you notice a quality concern:

1. Take a clear photo of the product on a flat, well-lit surface.

2. Email the photo and your order number to luxlumey@gmail.com.

3. Report all issues within 30 days of receiving your order for a speedy resolution.

Cancellations

• Product Orders: You can edit or cancel your order via the link in your confirmation email before it moves to production. Once an order is in production, it cannot be cancelled.

• Donations & Tips: These are non-cancellable and non-refundable.

Refunds

• Approved Refunds: If a refund is approved due to a quality issue, it will be processed back to your original payment method.

• Timeline: PayPal refunds typically appear within 24 hours. Credit card refunds usually take 7–10 business days, depending on your bank.

Payment Methods

We accept all major credit/debit cards, PayPal, Google Pay, Apple Pay, and Klarna/AfterPay.

International Shipping

International orders may be subject to import taxes or customs duties. Your local government sets these fees, and the customer is responsible for them.

Merchant of Record

Orders are securely processed by our partner, Fourthwall.com, which assists with order-related inquiries.